Arrived at 12:45 pm for emissions testing, the service person decided at that time he would take lunch and would be back in an hour. Zero cars in the bays. Maybe put an Out to lunch sign. Sign says 7 to 6 pm so I came close to 1 thinking they lunched at 12.
Thank you for your feedback, and I sincerely apologize for the inconvenience. We do want to make sure our inspectors have an opportunity to take a lunch break, especially on extremely hot days like today, but we also understand how frustrating it is to arrive during our posted business hours only to find the inspector away. We can certainly appreciate your frustration, and we'll do a better job communicating when an inspector is out by posting a temporary sign so customers know when to expect them back. If you're willing to give us another opportunity, we'd be happy to offer you 50% off your emissions inspection as a gesture of goodwill. Please ask for Alex when you come in, and we'll make sure you're taken care of. Thank you again for bringing this to our attention.
- James Madison Shell